We are committed to providing you with an excellent customer experience and that we stand behind the merchandise we sell, including a 30-day return policy. We cannot accept any returns without a proof of purchase. If you have delivery or product-related questions, please contact us using the following information to determine the best course of action:
CUSTOMER SERVICE CONTACT INFO
RETURNS AND RESTOCKING
If you are not satisfied with your purchase, please let us know. We cannot accept any returns without a proof of purchase through homestylesfurniture.com. For your convenience, you can count on our Customer Service team having a full record of all transactions online at homestylesfurniture.com. In your correspondence with our Customer Service team, please be sure to provide your name, shipping address, order number and photos of any issues you have identified regarding your ordered product.
PRODUCT ARRIVES DAMAGED OR NOT AS PICTURED
Defective or damaged orders are covered by our warranty and are not subject to any return shipping fees, as long as the original packaging has been retained. Upon inspection of your order post-delivery to your home, if you notice something faulty or missing but the item is still usable, please keep the item and contact Customer Care via the contact us fields below on this page to arrange for a replacement part or to schedule a repair. Damaged items will have parts sent or exchanged at no charge. Photos of the damaged merchandise will be required. If damaged products are beyond repair, please contact Customer Service for next steps to process your refund and return (we may advise that you donate any usable part of the product or entertain alternative disposal methods). We also offer a one-time free exchange if your product arrives damaged and we cannot provide the appropriate replacement parts on a timely basis.
CANCELLATOINS OR CHANGED YOUR MIND
Order Has Not Shipped Yet:
If your order has not yet shipped, please contact Customer Care via the contact us fields below on this page to determine if your order can be canceled. If the product has been packed and prepared for delivery, a 10% restocking fee will generally apply.
Order Has Shipped:
If an order has shipped at the time the cancellation request is received and the order is delivered anyway, our Customer Service team will coordinate pickup for the cancelled merchandise. Merchandise may be returned for a full refund within 30 days of receipt of merchandise provided all original packaging has been retained, however we charge a shipping fee equal to 10% of what you paid for the product, with the original packaging intact. If you do not have the original packaging intact, the fee is 20% of the paid value. The fee is capped to not exceed $250.
Eligibility for Returns if Cancelled or Changed Mind:
Products must be in usable condition to be eligible for return (e.g., no stains, tears or other soiling including odors). Accepting returns is at the sole discretion of homestyles Customer Service judgement of the state of the products. homestyles reserves the right to refuse any returns. Customer Service may request descriptions and images to determine the state of the products prior to accepting returns. Failure to comply with requests by homestyles may result in refusal of return. Failure to complete the returns process within 1 week of being provided instructions from our Customer Service team may result in refusal of return.
- Customers may return a maximum of two (2) products per initial order, validated by a customer name or shipping address.
- If at least one of a particular product type is returned from an initial order, that customer or shipping address will not be eligible for additional 30-day trials on subsequent orders of that particular product (i.e. if you return a specific dining chair, you will not be eligible for 30-day trials on future orders on the same dining chair).
- Missing an appointment for a return to be picked up from your address will incur a fee. This fee will be clearly disclosed at the time Customer Service schedules a pickup on the customer's behalf.
FINAL SALE ON ALL CLEARANCE PRODUCTS
These items are sold at a generous discount and therefore are not returnable, as they are final sale.